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Delivery

Delivery

Due to the ongoing pandemic, we sincerely apologise in advance for any stock or delivery issues that may be beyond our control at this time. Please rest assured we will do everything we can to alleviate any problems and really appreciate your support.

What are the shipping and handling costs and where do you deliver to?

RSPCA charge just £4.95 per order to post anywhere in the United Kingdom with the exception of RSPCA Charity Gift Cards (only £1.50 per order), & RSPCA direct dispatch items, which include RSPCA Grain Free Higher Welfare Dog Food, RSPCA Non-clumping Wood Pellet Cat Litter, & RSPCA Super Premium Foraging Hay (cost below).

RSPCA direct dispatch items UK shipping costs:

  • Direct Dispatch Tier A - £4.95 for regular orders including orders containing min. 1 x RSPCA Non-clumping Wood Pellet Cat Litter (Product ref: GA1971), or 1 x RSPCA Grain Free Higher Welfare Dog Food (GA1978), or 1 x RSPCA Super Premium Foraging Hay (GA81992)

  • Direct Dispatch Tier B - £10 for orders containing min. 3 x RSPCA Non-clumping Wood Pellet Cat Litter (Product ref: GA1971), or 4 x RSPCA Grain Free Higher Welfare Dog Food (GA1978), or 2 x RSPCA Super Premium Foraging Hay (GA81992)

  • Direct Dispatch Tier C - £15 for orders containing min. 4 x RSPCA Non-clumping Wood Pellet Cat Litter (Product ref: GA1971), or 7 x RSPCA Grain Free Higher Welfare Dog Food (GA1978), or 4 x RSPCA Super Premium Foraging Hay (GA81992)

  • Direct Dispatch Tier D - £20 for orders containing min. 6 x RSPCA Non-clumping Wood Pellet Cat Litter (Product ref: GA1971), or 13 x RSPCA Grain Free Higher Welfare Dog Food (GA1978) or 6 x RSPCA Super Premium Foraging Hay (GA81992)

  • Direct Dispatch Tier E - £45 for orders containing min. 10 x RSPCA Non-clumping Wood Pellet Cat Litter (Product ref: GA1971), or 20 x RSPCA Grain Free Higher Welfare Dog Food (GA1978) or 12 x RSPCA Super Premium Foraging Hay (GA81992). (We may contact you to ask if you would prefer delivery via pallet for this option).



How long will my order take to arrive?

Your order will be processed upon receipt and should be delivered within 7 working days if items are in stock (addresses outside of the UK mainland will take longer). Please allow enough time for any onward postage of cards and gifts and order early to avoid disappointment.

Larger sized parcels are sent via couriers DPD and Parcel Force and if a mobile number is provided you will be advised via text message of the anticipated delivery date. Smaller sized parcels will be delivered by the Royal Mail.

Q) When do I need to order by to get my goods in time for Christmas?
A) We usually deliver within 7 working days but orders can take longer at busy times. All orders received by noon on the 16th December 2021, excluding personalised items, should be received by Christmas Eve subject to stock availability.


Do you offer next day delivery?

RSPCA are delighted to offer an express delivery service.

The cost of express delivery is £8.95 for any size of order and can be selected during checkout.
This service is only available for UK mainland addresses, excluding Scottish Highlands.

Please place your order before 12 noon from Monday to Thursday and we will despatch your parcel promptly for next day delivery.

We are no longer able to ship to Ireland and the EU for direct ship orders, as our courier service provider DPD currently does not provide this service post-Brexit.

We are able to ship to Northern Ireland via Royal Mail but due to changing regulations, please note your order will take longer to arrive. Certain items such as plant seeds and kits cannot be sent to Northern Ireland currently. Thank you for your patience and understanding.