Otter House Ltd. (company no. 2655839) produces this catalogue, which includes the products of Otter House and RSPCA Trading Ltd (registered company number 1072608) is wholly owned by the RSPCA (Registered in England and Wales charity no 219099). This is a highly cost effective and successful way of raising funds for animals in need of our protection.
RSPCA receives 100% of the sales price of the Charity Gifts featured on page 32. All other products are supplied by Otter House.
Making A Purchase
Making a purchase couldn't be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. If you are shopping from outside of the UK your credit card company will convert the transaction into your own currency.
We accept Visa, Visa Debit, Mastercard, Solo, Maestro and Visa Electron. Back ordered items will be charged at the time of placing the order and will be shipped as soon as they become available. You may send your credit card information via phone, fax, mail or over the internet.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Cancelling an order
RSPCA strives to process your order immediately after checkout so you can receive your goods as soon as possible. Once you have hit the purchase button at checkout we begin to process your order.
If you decide after checkout that you would like to cancel your order please call 0333 240 5944 or email email@example.com If you call or email within 24 hours your credit card will be credited for the entire purchase price and the cost of standard postage as long as you refuse delivery and "Return to Sender" when the order arrives. If you do not call within 24 hours to cancel, unfortunately we will not be able to refund your postage charges.
Shipping And Handling
What are the shipping and handling costs and where do you deliver to?
RSPCA charge just £4.95 per order to post anywhere in the United Kingdom with the exception of RSPCA Charity Gift Cards (only £1.50 per order), & RSPCA direct dispatch items, which include RSPCA Grain Free Higher Welfare Dog Food, RSPCA Non-clumping Wood Pellet Cat Litter, & RSPCA Super Premium Foraging Hay (cost below).
RSPCA direct dispatch items UK shipping costs:
Direct Dispatch Tier A - £4.95 for regular orders including orders containing min. 1 x RSPCA Non-clumping Wood Pellet Cat Litter (Product ref: GA1971), or 1 x RSPCA Grain Free Higher Welfare Dog Food (GA1978), or 1 x RSPCA Super Premium Foraging Hay (GA81992)
Direct Dispatch Tier B - £10 for orders containing min. 3 x RSPCA Non-clumping Wood Pellet Cat Litter (Product ref: GA1971), or 4 x RSPCA Grain Free Higher Welfare Dog Food (GA1978), or 2 x RSPCA Super Premium Foraging Hay (GA81992)
Direct Dispatch Tier C - £15 for orders containing min. 4 x RSPCA Non-clumping Wood Pellet Cat Litter (Product ref: GA1971), or 7 x RSPCA Grain Free Higher Welfare Dog Food (GA1978), or 4 x RSPCA Super Premium Foraging Hay (GA81992)
Direct Dispatch Tier D - £20 for orders containing min. 6 x RSPCA Non-clumping Wood Pellet Cat Litter (Product ref: GA1971), or 13 x RSPCA Grain Free Higher Welfare Dog Food (GA1978) or 6 x RSPCA Super Premium Foraging Hay (GA81992)
Direct Dispatch Tier E - £45 for orders containing min. 10 x RSPCA Non-clumping Wood Pellet Cat Litter (Product ref: GA1971), or 20 x RSPCA Grain Free Higher Welfare Dog Food (GA1978) or 12 x RSPCA Super Premium Foraging Hay (GA81992). (We may contact you to ask if you would prefer delivery via pallet for this option).
How long will my order take to arrive?
Your order will be processed upon receipt and should be delivered within 7 working days if items are in stock (addresses outside of the UK mainland will take longer). Please allow enough time for any onward postage of cards and gifts and order early to avoid disappointment.
Larger sized parcels are sent via couriers DPD and Parcel Force and if a mobile number is provided you will be advised via text message of the anticipated delivery date. Smaller sized parcels will be delivered by the Royal Mail.
Q) When do I need to order by to get my goods in time for Christmas? A) We usually deliver within 7 working days but orders can take longer at busy times. All orders received by noon on the 16th December 2021, excluding personalised items, should be received by Christmas Eve subject to stock availability.
Do you offer next day delivery?
RSPCA are delighted to offer an express delivery service.
The cost of express delivery is £8.95 for any size of order and can be selected during checkout. This service is only available for UK mainland addresses, excluding Scottish Highlands.
Please place your order before 12 noon from Monday to Thursday and we will despatch your parcel promptly for next day delivery.
We are no longer able to ship to Ireland, Northern Ireland, and the EU for direct ship orders, as our courier service provider DPD will no longer provide this service post-Brexit.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
We treat your data with the utmost respect and care. We always aim to be as transparent to our customers as possible and we treat your data the way we would expect our own personal data to be treated. You can find out about what information we store, how we process your data, your rights and other privacy related information in the following privacy notice.
Who are we?
RSPCA Gifts is a trading name of Otter House Ltd (Company Number: 2655839) who operate this website on behalf of RSPCA Trading Limited (registered company number 1082608; "RSPCA Trading"), which is a wholly owned subsidiary of the RSPCA (registered charity number 219099; "RSPCA"). Otter House Ltd is the Data Processor for this website and it is registered with the Information Commissioner's Office under Registration Number Z6136350. RSPCA Trading is the Data Controller for this website and it is registered with the Information Commissioner's Office under Registration Number Z5038464.
We only collect personal data from you when you purchase an item from the online shop that is necessary to fulfil our contract with you on behalf of RSPCA Trading and in order to make sure our service is the best it can be. We will need to hold your name, address, email address and telephone number on our systems; we store this data so that we can not only fulfil your order but also for fraud protection reasons and to be able to provide refunds etc.
We do not store or hold any credit or debit card information. All payments go through our payment providers (Opayo and PayPal) securely using encryption.
We store your device type and IP address in our system logs for fraud protection reasons and to help identify any intrusions or denial of service attacks on our website. We do not use your IP address for any other reason and all logs are stored securely on our servers. These logs are deleted periodically.
Our website servers are hosted in the UK.
Who do we share your data with?
We also share some of your data with our customer support team and other staff members at the RSPCA as required so they can support you in case of a problem with a purchase or product or to help fulfil our contract with you (for instance a warehouse picker/packer).
We only share your data with third party companies to fulfil our services to you. We will never sell your data to any other company or third party.
We provide several ways for customers to pay for their goods; for example, if you have a PayPal account you can use that account to make a payment. We also use Opayo for standard credit/debit card payments. Whilst we believe that all payment information is processed by servers hosted in the European Economic Area (EEA), we cannot guarantee it and we strongly recommend that you read their respective privacy policies for more information regarding the way in which your data is processed. If you are not happy with the possibility of payment information being sent outside of the EEA, we recommend that you do not use our site to purchase products, services or make a donation.
Our current Data Processors are:
Google analytics: Our website like many others uses Google analytics to track information about number of users, pages visited, length of browse time etc. We use this information to improve our sites and services.
Google reCAPTCHA: Our website like many others uses reCAPTCHA, a CAPTCHA system that enables the website to distinguish between human and automated access to the website on our checkout. We use ensure our site is protected from potential cyber-attacks.
Clientbase Fulfilment Ltd: Clientbase Fulfilment Ltd fulfil your order and then remove the order information after supplying the order details to RSPCA Trading. Clientbase Fulfilment Ltd is a Data Processor for this website and it is registered with the Information Commissioner's Office under registration number Z6136350.
Loqate GBG: Our website like many others uses a Post Code lookup/finder service to help you save time entering your address on our checkout form. By entering your postcode on the checkout address form on our website, Loqate GBG servers then return a full address or a list of addresses from which you may choose from. We use this information to improve our sites and services. This is a vital service to our company as it ensures the integrity of the information we receive to deliver your order. We use the legitimate interest's lawful basis for processing under GDPR in order to do this.
Facebook Pixel: We use the Facebook Pixl to push product data from our website into the RSPCA Facebook shop. This is a small piece of code that is triggered on every page that you view on our website. The Pixl also enables the ability to track conversions of products that are bought when a customer/supporter comes to this site from the RSPCA Facebook shop and may also be used to target advertisements to you on Facebook if you have visited this website. Under GDPR this requires your consent and can be controlled using the cookie management tool on our website.
Your Rights There are a number of rights available to you under the Data Protection Act 2018 in relation to the data we store and hold about you:
- The right to see what personal data we hold about you via a subject access request: please contact the RSPCA's Data Protection Team via email firstname.lastname@example.org or write to: Data Protection Team, RSPCA, Wilberforce Way, Southwater, Horsham, West Sussex, RH13 9RS. You can also find more information on the RSPCA's website.
Whether or not these rights are available to a data subject will depend on the circumstances. If you would like to exercise any of these rights, please contact the RSPCA's Data Protection Team via the contact details displayed above. You can read more about your rights on the Information Commissioner's office https://ico.org.uk
If you do not wish to receive our marketing anymore, you can stop receiving marketing messages from us through - Previous marketing emails we have sent you by clicking the unsubscribe link - By contacting our customer services team
We keep personal information and order details for our own records and legal reasons for a predetermined period of time and we will not keep it longer than is necessary. Please note that if you ask for your personal data to be erased, we may not be able to remove all of it as we may be bound by legal or regulatory requirements, fraud and online abuse or because it may be necessary to enable us to enforce our terms and conditions. In connection with marketing communications, we may suppress your information rather than delete it completely in order to ensure that we are still able to meet your request to discontinue this line of communication.
Changes to how we protect your privacy
How to contact us
We always want to hear from our customers (especially if you feel we've let you down or could do better).
- Have any questions or feedback about this notice; - Want to exercise any of your rights as set out above;, or - You have a complaint
please don't hesitate to contact our customer care team, who will be happy to answer any questions you may have.