Refund policy

Returns and Refund Policy

We want you to be delighted with your purchase, but if you are not, you can return any item to us in its original condition within 14 days, from receipt of the goods. 

If the product you have purchased is damaged, faulty or incorrect, you are entitled to a refund or for the item to be replaced. Please contact our Customer Services team and supply photographs of any damage. If we have sent you the wrong item, we will send you a prepaid returns label in order to return the goods to us.

Customer Service telephone: 0300 123 0215
Email: rspca@linney.com

Lines are open 8.30am - 5.30pm Monday - Friday.
Closed on Saturday, Sunday and public holidays

If you wish to return an unwanted item for a refund or an exchange, the cost of returning the item to us will be your responsibility and at your expense.  We will refund you within 14 days of safe receipt of the item(s). This does not affect your statutory rights.

If you have questions about your return, please contact our Customer Service team. 

Please note, certain items cannot be returned for a refund*

To Return Your Item

1. Please enclose the delivery note, including your name and order number with the returned item(s). Tape the box securely using heavy-duty packing tape.

2. Address your return to:

RSPCA Shop
c/o Linney Returns Department
Adamsway
Mansfield
Nottinghamshire
NG18 4FN

3. Send your returned item(s) via an insured carrier, such as Royal Mail Recorded delivery. This will be at your expense. We cannot be responsible for lost returns, so please ensure you retain proof of postage.

* Return Restrictions

Our returns policy does not apply to:

• Donations made to RSPCA, including any RSPCA Charity Gifts cards purchased.
• We regret that perishable items, such as food, RSPCA FleaAway, and WormAway cannot be returned unless faulty or damaged in transit.